Shipping Policy

Shipping Policy

Last updated: 04.08.2026

Thank you for shopping with dadi. This Shipping Policy explains how we process, package, and ship your order, including expected timelines for international delivery.

1. Where We Ship From

dadi products are handmade and formulated in India, in small batches, using single-origin isabgol husk. Because each batch is made fresh rather than mass-produced and held in a warehouse, please allow extra time for your order to be prepared before it ships — see Section 2 below.

We currently ship to: [United States — and any other countries you serve, e.g. Canada, UK, etc.]

2. Processing Time

Every order is handmade and packed to order. Please allow [3–5] business days for your order to be processed before it ships. During high-demand periods (such as promotions or restocks), processing may take slightly longer — we'll always aim to notify you if there's a significant delay.

3. Shipping Time

Because your order ships internationally from India, please allow approximately 15–20 days from the date you place your order to the date it arrives, broken down roughly as:

  • Processing & batch preparation: [3–5] business days
  • International transit (India → USA): [10–15] business days, depending on customs clearance and your local delivery network

Total estimated delivery time: 15–20 days from order date. This is an estimate, not a guarantee — actual delivery times can vary due to customs processing, weather, holidays, or carrier delays outside our control.

If your order is time-sensitive, please reach out to us at [support@dadi.co] before ordering and we'll do our best to advise on current timelines.

4. Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Please allow [24–48 hours] after receiving your tracking number for it to update, as international tracking can take a little longer to sync than domestic shipments.

5. Shipping Costs

  • [Free shipping on orders over $X / Free shipping on 2+ tins, etc. — insert your actual policy]
  • Standard shipping rates for orders below that threshold: [$X, calculated at checkout]

6. Customs, Duties & Import Taxes

Since your order ships internationally from India, it may be subject to customs inspection, import duties, or taxes imposed by the destination country. These charges, if any:

  • Are not included in your order total or shipping cost
  • Are the responsibility of the customer
  • Vary by country and order value, and are determined by your local customs authority

We are not able to predict or control these charges. If you have questions about potential duties, we recommend checking with your country's customs office before ordering.

7. Delayed, Lost, or Missing Packages

If your order hasn't arrived within the estimated delivery window:

  1. First, check the tracking link in your shipping confirmation email for the latest status.
  2. If tracking shows no movement for more than [5–7] days, or the estimated delivery date has passed, contact us at [support@dadi.co] with your order number and we'll investigate with the carrier.
  3. In the rare case a package is confirmed lost in transit, we will offer a replacement or refund at our discretion, once the carrier confirms the loss.

We are not responsible for packages confirmed as delivered by the carrier's tracking to the address provided at checkout, including theft after delivery ("porch piracy"). If this happens, we recommend filing a police report and contacting the carrier directly; we're happy to assist where we can.

8. Incorrect Shipping Addresses

Please double-check your shipping address at checkout — once an order has shipped, we're unable to redirect it. If you notice an error immediately after placing your order, contact us right away at [support@dadi.co] and we'll do our best to correct it before it ships. We are not responsible for orders delivered to an incorrect address provided by the customer.

9. P.O. Boxes & Military Addresses (APO/FPO)

[State your actual policy — many international carriers cannot deliver to P.O. boxes or military addresses. Example: "At this time, we're unable to ship to P.O. boxes or APO/FPO addresses due to carrier restrictions on international shipments."]

10. Multiple Items & Split Shipments

If you order multiple products, they may ship together in a single package. In the rare case an item is temporarily unavailable, we will contact you with the option to wait, substitute, or receive a partial refund for that item.

11. Questions

If you have any questions about your shipment, reach out to us anytime at:

Email: [support@dadi.co] [Business Address, if you want it listed here too]