Refund Policy

Last updated: 04.08.2026

Every dadi product is handmade in small batches, with real time, care, and craftsmanship - not mass-produced. Because of this, our refund policy is intentionally different from a typical retail store. Please read it carefully before ordering.

1. All Sales Are Final

Due to the handmade, small-batch nature of our products, and the care and effort that goes into each batch, we do not accept returns, exchanges, or refunds for reasons such as:

• Change of mind
• Ordering the wrong product or plan
• Personal preference or expectations
• Dissatisfaction with individual results

We encourage you to review product descriptions, ingredients, and FAQs carefully before purchasing. If you have any questions before you order, contact us at [support@dadi.co] — we're happy to help you choose the right ritual.

2. Damaged or Defective Items

The one exception to Section 1: if your order arrives damaged or defective, we want to know.

• Refunds or replacements for damaged/defective items are reviewed on a case-by-case basis and issued at our sole discretion, once we've had the chance to assess the claim.
• To report a damaged or defective order, email us at [support@dadi.co] within [7] days of delivery, including:
  • Your order number
  • Clear photos of the damaged product and its packaging
• We will review the claim in good faith. Where the damage is clear and reasonable (for example, a crushed tin, a leaking seal, or a shipping-related issue), we will typically offer a replacement or refund. Claims that appear inconsistent with normal shipping damage, or that lack sufficient evidence, may be declined.
• Our decision on damage claims is final.

3. Order Cancellations (Before Shipping)

If you need to cancel an order, contact us at [support@dadi.co] as soon as possible.

• We can cancel orders that have not yet shipped, and will issue a full refund in that case.
• Once an order has shipped, it can no longer be canceled or refunded, except as described in Section 2.

4. Subscription Orders

• Subscription orders follow the same policy above: once a shipment has gone out, it is final and non-refundable, except in the case of damage or defect (Section 2).
• You may cancel future subscription shipments at any time through your account portal or by emailing [support@dadi.co], before your next billing date. See our [Terms of Service] for full subscription details.

5. How Approved Refunds Are Processed

Where a refund is approved under Section 2 or Section 3:

• Refunds are issued to your original payment method.
• Please allow [5–10] business days for the refund to appear, in addition to our own processing time of [1–3] business days.
• You'll receive an email confirmation once your refund has been issued.

6. Questions

We're happy to help. Reach out anytime at:

Email: [support@dadi.co] Phone: [+1 (_) _-]

Please include your order number in any message so we can look into it quickly.